She delivered our check but we hadn’t yet had any offer of dessert and we had to remind her that we had a birthday. We didn’t really want to but didn’t want to rock the boat. When we asked to just cancel it, she told us that we could take the beer as it was on the resort. One ordered a second beer, which came long after we all finished eating and were boxing leftovers. I know that she was busy but someone should have stepped in and helped her out.Īll of the food was very good which was really nice. But she was in the weeds and when she went into the back for any table, she evaporated for long periods. She took time to answer our questions, which was awesome. She really could have used an extra set of hands but it was busy she was on her own But clearly had a big rush before we arrived and was sat with multiple tables when we arrived. Clearly many others were also doing the same We were celebrating a birthday & planned The Canyon Grille for dinner & Menopause for our entertainment. It seems to us that the staff needs some additional training on how to make the dining experience better at the Welk Resort.
So glad we gave ourselves some extra time. and 40 minutes for your dinner that evening. There were only 2 options, so why didn't she just know that instead of having to go back to the kitchen to find out? We had to wait quite awhile for our bill. No, but she would check to see what was available today. We had to ASK if there was a dessert menu.
Somehow I think they know the restaurant will be crowded on theater evenings and should plan accordingly. Our food, which was good and plated nicely, was very slow in coming out of the kitchen and we were told that was because of the large crowd. Our waitress was good, but as the evening progress and the place filled up with other theater going patrons, she was clearly in need of some assistance. We thought that if you go to the trouble of making a reservation, then a premium table would have been set aside for you. He then took us into the restaurant and sat us at a better seat along the window. When he asked if this would be ok, we responded not really. The restaurant had only 6 tables with diners when we were seated, so it isn't as if space was a premium. He didn't seem interested in our reservation and brought us to the very first table on the right which is near the busy hostess desk and within 5 feet of the noisy bar. When the gentleman came back for us, we told him our name and said we had a reservation. They were seated along the window toward the middle of the restaurant. When the 2 of us arrived, there were 2 people in front of us without a reservation who he seemed to know. We made a 5 pm reservation since we were going to the 7 pm evening show and wanted to be sure we had time to have a relaxing dinner.
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